1. The scope of warranty
The hydraulic pallet truck usually has the manufacturer's instruction manual and the product certificate after the customer purchases it, and the hydraulic pallet truck is affixed with brand names and signs. The warranty period is usually one year, which is similar to almost all manufacturers. If the customer purchases the hydraulic pallet truck and the product is damaged during the warranty service, or the lever frame is broken, the oil cylinder is leaking, or the product cannot be lifted, this situation can be covered by the warranty, and the manufacturer or distributor is required Repair or replacement provided by the supplier is reasonable and reasonable, and the manufacturer must also solve this problem for the customer. Otherwise, the reputation of the manufacturer will be damaged, and the business will not go on for a long time. However, it is not easy if the product is replaced during repair, or the customer wants to return the product, because the manufacturer’s service manual states: once the product has a problem, it will arrange for personnel to repair it, due to the natural wear and tear of the product accessories, it is not covered by the warranty. Column, it is not the quality of this product that will not be returned. Therefore, I also remind our customers and friends to let the manufacturer or service provider provide warranty and replacement as soon as possible if there is a problem with the product within the product warranty.
2. Out of warranty
If the hydraulic pallet truck has been purchased and used for more than one year, due to wear or long-term use, it is necessary to replace hydraulic cylinders, wheels, seals and other components. At this time, repair or replacement will require a certain fee. If the manufacturer comes to repair early at this time At this time, the cost is relatively high, and there is a certain cost for door-to-door repairs. Usually, the price of car-to-door repairs, plus replacement parts costs, labor costs and other costs will naturally rise. Many customers find that this time seems to be unbelievable. In fact, this is already It is a normal business format in the industry. Therefore, the editor here really starts from the interests of customers. At this time, the best choice is to buy accessories and replace them by yourself! Many friends said that if they don’t know how to repair or replace them, there is no way. You can also find your own company or factory workers to complete such work. There is really no way I can drive home to find repairs by myself, which can save some expenses. However, with the gradual increase in labor costs, maintenance costs will become higher and higher in the future. Therefore, when purchasing a hydraulic pallet truck, you must choose a regular manufacturer, a good-quality, and authentic-brand company to ensure product quality and use it for a longer time.
